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      • We are not able to ship outside of the United States. There are also many states within the US that we are unable to ship to. Please review the domestic state restrictions in our Shipping Policy for additional information.
      • Shipping costs vary based off of quantity ordered and delivery destination. For a shipping estimation, simply add the items to your cart. Before clicking "proceed to checkout" on the shopping cart page, you can utilize the shipping estimator located at the bottom left of the page.
      • We understand that it may be inconvenient to sign for your package, but under strict laws we are REQUIRED to collect an adult signature upon delivery. This requirement can NOT be waived. The shipping carrier will make three attempts to deliver your package, after 3 attempts they will return the package to us. After your first or second attempt you are able to contact the delivery carrier and request to have the item held for pickup at the local station if that is more convenient for you.
      • No. We do require a physical address for all shipments.
      • As stated in our Shipping Policy, we require 2-4 business days for the processing of most orders. This does not include shipping time. This is regardless of shipping method, though we do try to prioritize our overnight and 2-day orders.
      • Please contact us as soon as possible via chat, email, or phone for additional information.
      • Unfortunately, we can not guarantee a specific delivery date because all shipping is done through a third-party company.
      • We do offer free shipping on cases of selected products. You can browse our Free Shipping on Select Cases section to see what is available, as it can change frequently.
      • To check the status of your order you can log into your winetoship.com customer account. "My Orders" will show you your past and current orders. If you do not have a customer account, you're more than welcome to contact us for additional information regarding your order.
      • "On Hold" means that we are awaiting a restock of an item on your order to ship it. This process usually takes 1-3 business days and does not mean that anything else is required of you for the order to be completed.
      • When searching the beverage menu, the size of each item is listed in bold font at the end of the item name. We've included a break-down of average industry sizing to better assist you below: o 1.75L - large size bottle, also may be known as a "handle" or "half gallon" o 1.5L - used for wine, is twice as much as average wine bottle o 750ml - average bottle size used for most liquors & wines, also may be known as a "fifth" o 375ml - half-sized bottle, may also be known as a "pint" o 200ml - small bottle equivalent to approximately 4 shots, may also be known as a "half-pint" o 187ml - used for wine, known as a "mini bottle" (less than 4 shots) o 50ml - one shot miniature bottles
      • In the menu banner at the top of the page, under "Corporate Orders and Gifts". Let us know what you're looking for and a Wine To Ship team member will contact you with additional information
      • At this time we are unable to add additional items to existing orders, but we may be able to substitute an existing item on the order with an alternate item.
      • We currently accept the following major credit cards: o American Express o Visa o Mastercard o Discover
      • "On Hold" means that we are awaiting a restock of an item on your order to ship it. This process usually takes 1-3 business days and does not mean that anything else is required of you for the order to be completed.
      • In the event that you have to return the merchandise, please re-pack the items in its original shipped packing to ensure safe return. Upon arrival at the winetoship.com warehouse all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error. For additional information please see the Returns section under our Shipping Policy
      • In the event that you have to return the merchandise, please re-pack the items in its original shipped packing to ensure safe return. Upon arrival at the winetoship.com warehouse all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error. For additional information please see the Returns section under our Shipping Policy.
      • In the event that you have to return the merchandise, please re-pack the items in its original shipped packing to ensure safe return. Upon arrival at the winetoship.com warehouse all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error. For additional information please see the Returns section under our Shipping Policy.
      • We are locally owned and operated in Pensacola, FL. We do not have any other retail locations at this time..
      • Not all items are located at our physical retail location. Please contact us to ensure availability.